Terms of service

Last Updated: February 13, 2026

Welcome to Luvena Fashion, operated by RANTOINE ENTERPRISE LLC, a Florida limited liability company. Throughout this website, the terms "we," "us," and "our" refer to Luvena Fashion.

This website and online store (the "Services") are powered by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service ("Terms"), as well as our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms, please do not use our Services.

1. Business Information

Business Name: Luvena Fashion

Legal Entity: RANTOINE ENTERPRISE LLC

Business Address: 311 SW 30th Terrace, Fort Lauderdale, FL 33312, United States

Email: contact@luvenafashion.com

Phone: +1 (954) 417-5964

Customer support is available Monday to Friday, 9:00 AM to 5:00 PM EST. Inquiries received outside of business hours will be responded to on the next available business day.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or the age of majority in your jurisdiction. You agree not to use our products or Services for unlawful purposes or in violation of applicable laws.

3. Products and Pricing

We make every effort to display accurate product descriptions, images, and pricing. However:

• Colors may vary slightly depending on device screens and display settings

• Prices are subject to change without notice

• We reserve the right to correct pricing errors at any time

All prices are listed in USD unless otherwise stated. Taxes, shipping fees, and customs duties if applicable are calculated at checkout or are the responsibility of the customer where required by law.

We reserve the right to limit or cancel orders that appear fraudulent, unauthorized, or in violation of these Terms.

4. Orders and Payments

When placing an order, you agree to provide accurate, complete, and current billing and shipping information. Orders may be canceled or refused if:

• Payment cannot be verified

• Fraud is suspected

• Incorrect pricing was displayed due to a technical error

Payment information is processed securely through Shopify and its authorized payment processors. Luvena Fashion does not store full credit card details on our servers.

Billing Descriptor

ADDED Added for full GMC and Microsoft Shopping compliance

All charges from Luvena Fashion will appear on your bank statement, credit card statement, or payment account as: RANTOINE ENTERPRISE LLC or LUVENA FASHION. If you do not recognize a charge from us, please contact us at contact@luvenafashion.com before initiating a chargeback or dispute with your financial institution. We are happy to provide purchase confirmation and resolve any billing questions promptly.

5. Shipping and Delivery

Shipping Rates

ADDED Added for full GMC and Microsoft Shopping compliance

Standard shipping is charged at a flat rate of $11.10 USD on all orders. Free standard shipping is available on all orders over $100 USD and is automatically applied at checkout with no coupon code required. All shipping costs are clearly displayed before you complete your purchase.

Delivery

Full shipping details including processing times, estimated delivery windows, and country-specific information are outlined in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by:

• Carrier delays

• Customs processing for international orders

• Severe weather or unforeseen circumstances

• Peak seasons or holiday periods

Once an order is handed to the shipping carrier, risk of loss transfers to the customer.

6. Returns and Refunds

Our Return and Refund Policy outlines eligibility, timeframes, and procedures for returns and refunds. We offer a 14-day return window from the date of confirmed delivery. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If returns are temporarily unavailable, customers may receive a refund in accordance with our posted Return and Refund Policy. We do not charge restocking fees unless clearly stated in our Return Policy.

7. Intellectual Property

All website content including logos, branding, product images, text, graphics, and design is the property of Luvena Fashion and protected by intellectual property laws. You may not reproduce, distribute, or exploit our content without our prior written permission.

8. User Conduct

You agree not to:

• Use the website for illegal purposes

• Interfere with website security or functionality

• Upload malicious software, viruses, or harmful code

• Attempt to gain unauthorized access to our systems or data

• Submit false or misleading information

• Use automated bots or scrapers to extract data from our website without written permission

Violation of these rules may result in immediate termination of access to our Services.

9. Third-Party Services

Our Services may include links to third-party websites. We are not responsible for the content, policies, or practices of those third parties. Our store is hosted by Shopify, which may collect and process certain personal information in order to operate and improve the platform. Please review Shopify's Privacy Policy at https://privacy.shopify.com/en for more information.

10. Disclaimer

The Services and products are provided on an as-available basis. We do not guarantee uninterrupted or error-free access to the website. Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Luvena Fashion and RANTOINE ENTERPRISE LLC and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or the purchase of our products. Our total liability for any claim relating to a specific product purchase shall not exceed the actual amount paid by you for that specific product. This limitation does not exclude liability where prohibited by law.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. You irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida for the resolution of any disputes arising from these Terms.

13. Dispute Resolution

ADDED Added for full GMC and Microsoft Shopping compliance

Before initiating any formal legal proceedings, you agree to contact us at contact@luvenafashion.com and attempt in good faith to resolve any dispute informally. We will make reasonable commercial efforts to resolve disputes amicably within 30 days of receiving written notice. If informal resolution is unsuccessful, disputes shall be resolved through the courts of Broward County, Florida as outlined in Section 12 above.

14. Changes to Terms

We may update these Terms from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised Last Updated date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.