Contact information

At Luvena Fashion, we are committed to providing clear and reliable customer support. If you have any questions regarding your order, our policies, or general inquiries, please contact us using the information below.

Customer Support

For all customer service inquiries, please contact our support team:

Email: contact@luvenafashion.com
Phone: +1 (954) 417-5964

Mailing Address: 311 SW 30th Terrace, Fort Lauderdale, FL 33312, United States

Our support team responds to all inquiries within 24–48 business hours, excluding weekends and holidays.

Order & Policy Inquiries

Please reach out to us for assistance with:

Orders and order status
Shipping and delivery questions
Returns and refunds
Product inquiries
Policy-related questions

To ensure a faster response, please include your order number and the email address used at checkout when applicable.

Support Availability

Our customer support team operates Monday through Friday, 9:00 AM – 5:00 PM EST, excluding holidays. Messages received outside of business hours will be answered on the next business day.

Transparency & Compliance

Luvena Fashion provides accessible and transparent contact information in accordance with Google Ads and Google Merchant Center policies. Our operations are managed by our parent company, RANTOINE ENTERPRISE LLC.

Security Notice

For your protection, please do not share sensitive payment information via email. All payments are processed securely through encrypted third-party payment providers.

Additional Assistance

If your inquiry relates to:

Returns or refunds – please email us within the timeframe outlined in our Return & Refund Policy.
Shipping concerns – include your tracking number if available.